Orbivue Technologies Pvt Ltd

Effective Date: September 15, 2025

Last Updated: September 15, 2025

1. INTRODUCTION

Orbivue Technologies Pvt Ltd (“Orbivue,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://orbivue.ai, use our services, products and solutions.

This Privacy Policy applies to all users of our services, including website visitors, customers, partners, and users of our AI-powered applications. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Account Information: Username, password, and account preferences
• Communication Data: Messages, feedback, and correspondence with our support team
• Professional Information: Company name, job title, and business requirements
• Payment Information: Billing address and payment method details (processed through secure third-party payment processors)

2.2 Agricultural and Usage Data

For our Beej AI service and other agricultural solutions, we may collect:

• Voice recordings and audio data from farming-related queries
• Agricultural images and photos for plant disease diagnosis
• Location data for weather and regional farming information

• Location data of registered users
  • Crop and farming practice information
  • Device information and usage patterns
  • Language preferences and accent data for multilingual support

2.3 Technical Information

We automatically collect certain technical information:

• IP address, browser type, and operating system
• Device identifiers and mobile device information
• Website usage data, page views, and navigation patterns
• Cookies and similar tracking technologies
• Log files and server data
• API usage and integration data

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI and ML services
• Customer Support: To respond to inquiries, provide technical support, and resolve issues
• Product Development: To develop new features, enhance existing services, and conduct research
• Communication: To send service updates, security alerts, and marketing communications
• Analytics: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and security threats
• Business Operations: To process payments, manage accounts, and conduct business activities

4. AI AND MACHINE LEARNING DATA PROCESSING

As an AI and ML company, we process data for specific technological purposes:

• Model Training: We may use aggregated and anonymized data to train and improve our AI models
• Algorithm Enhancement: Data helps us enhance the accuracy and performance of our solutions
• Voice Recognition: Audio data is processed to improve multilingual and accent recognition capabilities
• Image Analysis: Agricultural images are analyzed for plant disease detection and crop monitoring
• Pattern Recognition: Usage data helps us identify trends and improve service recommendations

We implement privacy-preserving techniques such as data anonymization, differential privacy, and federated learning where applicable to protect individual privacy while advancing our AI capabilities.

5. DATA SHARING AND DISCLOSURE

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services and the trusted service providers engaging in industry specific businesses that help improve your business.
• Business Partners: With partners for joint research, development, or service delivery
• Government Agencies: When required by law or for legitimate government research purposes
• Research Institutions: For collaborative research projects with appropriate data protection measures
• Legal Requirements: To comply with legal obligations, court orders, or regulatory requirements
• Business Transfers: In connection with mergers, acquisitions, or asset transfers
• Consent: When you have provided explicit consent for specific sharing purposes

We ensure that all data sharing arrangements include appropriate data protection and confidentiality provisions.

6. DATA SECURITY

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all personnel
• Incident Response: Established procedures for detecting and responding to security incidents
• Cloud Security: Secure cloud infrastructure with leading cloud service providers
• Data Backup: Regular backups with secure storage and recovery procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We continuously work to improve our security measures and will notify you of any significant security incidents as required by law.

7. DATA RETENTION

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and conduct legitimate business activities

Specific retention periods:
• Account Information: Retained while your account is active and for 3 years after closure
• Communication Data: Retained for 2 years for customer service purposes
• Usage Data: Aggregated data may be retained indefinitely for analytics and improvement
• Agricultural Data: Retained as long as necessary for service provision and research purposes
• Legal Data: Retained as required by applicable laws and regulations

8. YOUR RIGHTS AND CHOICES

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at shivani@orbivue.ai. We will respond to your request within 30 days as required by applicable law.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than India. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: Use of approved contractual protections
• Certification Schemes: Transfers under recognized certification programs
• Explicit Consent: With your explicit consent for specific transfers

We primarily store and process data within India and ensure all international transfers comply with applicable data protection requirements.

10. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising and marketing communications

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

12. THIRD-PARTY SERVICES

Our services may integrate with third-party services and platforms:

• Analytics Services: Google Analytics and similar services for usage analysis
• Cloud Providers: Secure cloud infrastructure providers for data storage and processing
• Payment Processors: Third-party payment processing services
• Communication Tools: Email and messaging service providers
• API Integrations: Third-party APIs for enhanced functionality

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services or applications

The updated policy will be effective immediately upon posting unless otherwise specified. Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Orbivue Technologies Pvt Ltd
Address: 4, Aadit Bunglows, Shilaj Road, Thaltej, Ahmedabad – 380059, Gujarat, India
Email: privacy@orbivue.ai
Phone: [Contact Number]
Data Protection Officer: privacy@orbivue.ai

For general inquiries: shivani@orbivue.ai
For technical support: shivani@orbivue.ai

15. GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.